FAQs
Are Coalter Allure products suitable for beginners?
Coalter Allure products are designed for professional lash artists. We recommend that all customers are suitably trained in eyelash extension application before using our products. We cannot advise or support untrained use.
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Are your lash trays for professional use only?
Yes. All Coalter Allure products are intended for professional use only. By purchasing from our website, you confirm that you are trained in the application of eyelash extensions.
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Do you offer refunds or returns?
Due to hygiene and safety reasons, we are unable to accept returns on opened or used products.
Returns may be accepted on unused, unopened items in their original packaging, subject to approval. Please contact us before returning any items.
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What should I do if my order arrives damaged or faulty?
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with clear photographs of the issue. We will assess the matter and offer a replacement or refund where appropriate.
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How long does shipping take?
Orders are typically dispatched within 2-5 working days. Delivery times may vary depending on your location and chosen shipping method. Dispatch and delivery timeframes are estimates and are not guaranteed.
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Can I amend or cancel my order?
Once an order has been placed, it cannot be amended or cancelled. Please ensure all details are correct before completing your purchase.
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Do you ship internationally?
No, currently we don't offer shipping internationally, we only ship to England, Scottland and Wales.
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Are your product images accurate?
We take care to ensure all images and descriptions are accurate. However, product images are for illustrative purposes only, and slight variations in curl, thickness, or finish may occur. This does not affect performance or quality.
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Do you recommend patch testing?
Yes. We strongly recommend appropriate patch testing prior to full application on any client. Coalter Allure cannot be held responsible for allergic reactions or sensitivities.
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Can I use Coalter Allure products on clients with sensitive eyes?
Every client is different. It is the responsibility of the lash artist to assess suitability, perform patch testing, and follow professional application procedures.
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Do you offer wholesale or trade accounts?
Yes, we offer wholesale and trade opportunities subject to approval. Please contact us via Coalter.allure@outlook.com for further information. Trade pricing and information are confidential.
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I’ve entered the wrong delivery address — what should I do?
If you notice an error immediately after placing your order, please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes or accept responsibility for incorrect addresses.
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How can I contact Coalter Allure?
For all enquiries, please email us at Coalter.allure@outlook.com. We aim to respond within 1–2 working days.